Matilda Housewright hails from a long line of venerable and well-respected African American retainers—her family has been in “service” for generations, serving Washington, D.C., politicos and other upper-crust families. The daugh...

Management books are traditionally written by industry "experts": scholars, consultants, senior managers. They're writing about how to manage workers, but none of these experts really understands the viewpoint of the average worker, the regular gr...