Developed from the authors' experience working with firms seeking to build better business intelligence, Customer Intelligence is concerned with who will own and control information about customers and who will develop the best skills and capabi...

Hilarious and comprehensive, the ultimate guide to the universe of saints--and what each one means. Cross-referenced by birthdays, professions, and ailments, this is a must-have for any true believer with a proper sense of fun. Illustrated through...

Luck has nothing to do with it! Of course you want to be Irish. Look what it did for Daniel Day-Lewis, Sinead, Maeve Binchy, Roddy Doyle, JFK, Seamus Heaney, Angela's Ashes, and all those Riverdancers. But until now, the secrets of how to be Iris...