Lady Rowan Compton first met Maisie when, at thirteen, she went into service as a maid at her ladyship’s Belgravia mansion. A suffragette, Lady Rowan took the remarkably smart youngster under her wing and became her patron. She encouraged Maisie to study at Cam...

Praise for Maisie Dobbs: " Maisie Dobbs is a quirky literary creation. If you cross-pollinated Vera Brittain’s classic World War I memoir, Testament of Youth, with Dorothy Sayers’s Harriet Vane mysteries and a dash of the old PBS series ‘Upsta...

“Anyone can write a blog post, but not everyone can get it liked thirty-five thousand times, and not everyone can get seventy-five thousand subscribers. But the reason we’ve done these things isn’t because we’re special. It’s because we...

The ancient Chinese general Sun Tzu is universally recognized as the greatest military strategist in history, a master of warfare interpretation. This condensed version of his influential classic imparts the knowledge and skills to overcome every adversary in war,...

Communicate best when it matters most! This is the definitive guide to clear, purpose-driven communication - revised and updated with new insights and powerful techniques. The classic guide to conversing in high-impact situations, "Crucial Conversations" helps you ge...

This is the eBook version of the printed book. Communication is the absolutely indispensable leadership discipline. But, too often, leaders and professional communicators get mired in tactics, and fail to influence public attitudes in the ways that would help them t...

We all want people to do stuff. Whether you want your customers to buy from you, vendors to give you a good deal, your employees to take more initiative, or your spouse to make dinner—a large amount of everyday is about getting the people around you to do st...

This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version. FOREWORD BY GUY KAWASAKI Presentation designer and internationally acclaimed communications expert Garr Reynolds, creato...

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of your discipline is not enough, assert world-renowned professional advisors David H. Maister, Charle...

How Do You Communicate When the Stakes Are High? Learn how with these TWO GROUNDBREAKING BOOKS in ONE eBOOK PACKAGE! In any organization, the best laid plans boil down to one simple thing: how well we come together to bring them to fruition. But more often th...

Electrify your presentations, speeches, and pitches…and get the results you want! The right verbs • ignite your communication • make it memorable, impactful, dynamic • attract audiences like moths to flame Grab the right verb and use it the...

Write Well to Sell Big! In the age of e-mail and instant communication, great sales copy is indispensable to closing a deal. But too many sales letters end up in the junk file or the wastebasket. In this new edition of his top-selling book, author Dan Kennedy expla...

The future of work is already here. Customers are adopting disruptive technologies faster than your company can adapt. When your customers are delighted, they can amplify your message in ways that were never before possible. But when your company’s perfor...

This is the eBook version of the printed book. Ask the Right Questions in the Right Ways...And Get the Answers You Need to Succeed! Discover the core questions that every manager needs to master...how to avoid the mistakes business questioners make most often.....

 “Whether I’m pitching a potential client or creating a blockbuster ad campaign, I’m always thinking about how to make the message smaller so the impact will be big­ger. Terri Sjodin has codified the science of getting this right.” ...

How do you break the ice in the UAE? When do you present a contract in China? How close should you stand to a South Korean? Kiss, Bow, or Shake Hands: Sales and Marketing is an informative, entertaining guide that shows you what to do—and what to avoid&...

National sales expert Don Saracen creator of "the People Proposition Process" provides 49 proven Tips to Out Sell the Competition for the New Economy. This professional sales how-to book gives you the reader, real world examples, stories and ideas that will accelerat...

Put yourself in the customer's shoes, with dozens of bids, proposals or tender responses to assess. It's a daunting and difficult job. Despite the hours you have spent writing your proposal, it's just one among many. What does it take to be successful in this hy...

The hardest part of having a successful website isn't building or coding it. The hardest part is knowing what to say, where to say it, and how to write it. Written in easy-to-understand language, Do the Web Write will show you how to write persuasively for the web, h...

They fumbled around the darkened room and found an instruction manual.By flashlight, they read the starting procedures. They were doing everything right. After five or six futile tries, they gave up and headed back toward the bridge. Back on the bridge, alarms were s...