The authoritative classic--revised and updated for today's Six Sigma practitionersWhether you want to further your Six Sigma training to achieve a Black or Green Belt or you are totally new to the quality-management strategy, you need reliable gui...

WARNING: THIS BOOK MAY CAUSE HYSTERICAL LAUGHTER. In the hallowed literary tradition of The Darwin Awards and Headlines comes this mind-boggling collection of the most outrageous warning labels ever slapped onto perfectly good products. Before y...

Effectively Execute Lean Six Sigma Projects using SigmaXL and Minitab Written by a Six Sigma Master Black Belt and a Ph.D., this practical guide to Lean Six Sigma project execution follows the DMAIC (Define, Measure, Analyze, Improve, and Cont...

The first book to apply Theory of Constraints (TOC) to the Service industry The first book to apply Goldratt's theory of Constraints to the service industry Guide to managing services capacity on a continual process improvement rat...

" The Practical, Easy-to-Use Guide to Lean Sigma Problem-Solving Lean Sigma delivers results-if you use the right tools and techniques. In Lean Sigma: A Practitioner's Guide , Dr. Ian Wedgwood captures best-practice Lean Sigma experience from ...

The first comprehensive, step-by-step Six Sigma implementation guide for nonmanufacturing organizations For finance, health care, retail, logistics/supply chains, R&D, education, nonprofits... every nonmanufacturing organization and function E...

How to speed up business processes, improve quality, and cut costs in any industry In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-h...

This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version. Praise for A Complete and Balanced Service Scorecard   Use the Service Scorecard to Dramati...

The newest methods in planning, control, and results, for successful quality engineering and management, written by an international group of recognized experts.

This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version. The Practical, How-to Guide to Succeeding with Kaizen Programs and Events Today manufacturers need kai...