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Marketing - General
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Showing 1-20 of 87
Customer Service ebooks
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What Clients Love: A Field Guide to Growing Your Business
by Beckwith, Harry
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In WHAT CLIENTS LOVE, Harry Beckwith once again discusses effective business tactics with the practical, down-to-earth style that has made him a bestselling author and trusted marketing expe ...more on ebook "What Clients Love: A Field Guide to..."
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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
by Spector, Robert, McCarthy, Patrick D.
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A new "how-to" version of a customer service classic First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with o ...more on ebook "The Nordstrom Way to Customer Servi..."
Built for Use: Driving Profitability Through the User Experience
by Donoghue, Karen
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$25.77
$-0.90
$24.87
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With fewer and fewer companies vying for the attention of online consumers, it is becoming increasingly clear that the big winners in the E-business arena are those that practice customer-ce ...more on ebook "Built for Use: Driving Profitabilit..."
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Service Orient or Be Doomed!: How Service Orientation Will Change Your Business
by Bloomberg, Jason, Schmelzer, Ronald
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" ""The real value of this book is that it makes SOA and Web services, which are critical and business-transforming, crystal-c ...more on ebook "Service Orient or Be Doomed!: How S..."
Customer Relationship Management
by Anderson, Kristin L., Formisano, Roger A.
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Customer Relationship Management ...more on ebook "Customer Relationship Management..."
Winning with the Customer from Hell: A Survival Guide
by Belding, Shaun
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Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills requi ...more on ebook "Winning with the Customer from Hell..."
Secrets of Great Rainmakers: The Keys to Success and Wealth
by Fox, Jeffrey J.
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Secrets of Great Rainmakers: The Keys to Success and Wealth ...more on ebook "Secrets of Great Rainmakers: The Ke..."
Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone
by Belding, Shaun
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Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented ...more on ebook "Winning with the Caller from Hell: ..."
Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
by Baker, Ronald J.
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$48.00
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explains why traditional metrics of efficiency, developed over 100 years ago for manual workers, are not relevant to the effectiveness of today's knowledge wor ...more on ebook "Measure What Matters to Customers: ..."
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Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
by Scoble, Robert, Israel, Shel
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From the creator of the number one business blog comes a powerful exploration of how, and why, businesses had better be blogging According to these experts, blogs offer businesses somethin ...more on ebook "Naked Conversations: How Blogs are ..."
Perfect Phrases for Customer Service
by Bacal, Robert
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A satisfied customer is a loyal customer, and in todays supercompetitive business economy few things are as crucial to a ...more on ebook "Perfect Phrases for Customer Servic..."
Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service
by Rowson, Pauline
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Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is infer ...more on ebook "Are Your Customers Being Served? - ..."
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
by Ukens, Lorraine L.
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$50.00
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provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer serv ...more on ebook "101 Ways to Improve Customer Servic..."
Jems from Johnson
by Johnson, Claude
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Effective Customer Relationship Management (CRM) begins with a customer's first contact---whether on the Internet, through a call center, or in a brick-and-mortar store. Jems from Johnson ...more on ebook "Jems from Johnson..."
Management Without Reservations: Leadership Principles for the Manager's Life Journey
by Zaccarelli, Brother Herman
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presents readers the unique opportunity to examine their own life values and goals in relation to ...more on ebook "Management Without Reservations: Le..."
A Fresh Approach 2 Excellent Customer Service: You're the Doctor. .. So Fix the Problem!
by Cowan, Curtis, A.
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A fresh approach to providing extraordinary customer service! In " ...more on ebook "A Fresh Approach 2 Excellent Custom..."
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There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today?Guaranteed!
by Vitale, Joe
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"THERE'S A CUSTOMER BORN EVERY MINUTE ""Joe Vitale has created an entertaining, educational, and motivational manual-with the help of P.T. Barnum-that belong ...more on ebook "There's a Customer Born Every Minut..."
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Customer Service For Dummies
by Leland, Karen, Bailey, Keith
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"Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guid ...more on ebook "Customer Service For Dummies..."
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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process
by Galbraith, Jay R.
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$42.00
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"Designing the Customer-Centric Organization offers today's business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastruc ...more on ebook "Designing the Customer-Centric Orga..."
CRM Unplugged: Releasing CRM's Strategic Value
by Bligh, Philip
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$60.00
$55.17
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Building and maintaining a customer-centered enterprise cost-effectively is a hot topic and key business issue. This book provides the definitive work on how to derive return from investment ...more on ebook "CRM Unplugged: Releasing CRM's Stra..."
Top Sellers For Customer Service ebooks
Service Orient or Be Doomed!: How Service Orientation Will Change Your Business
by Bloomberg, Jason, Schmelzer, Ronald
The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
by Spector, Robert, McCarthy, Patrick D.
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
by Mitchell, Jack
The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First
by Thompson, Harvey, Ibm
