HUG YOUR CUSTOMeRS is about customer service and how Jack Mitchell has practiced it by extending "hugs" - unexpected extras, from knowing each customers name, along with their family members ...more on ebook "Hug Your Customers: The Proven Way ..."

Customer Relationship Management ...more on ebook "Customer Relationship Management..."

Author A. Ovy Lungu brings over twenty years of diversified managerial and leadership experience accrued on both sides of the North Atlantic.
With DURABLe SUCCeSS, the ...more on ebook "Durable Success..."

Building and maintaining a customer-centered enterprise cost-effectively is a hot topic and key business issue. This book provides the definitive work on how to derive return from investment ...more on ebook "CRM Unplugged: Releasing CRM's Stra..."

How Service Orientation Will Change Your Business

"The real value of this book is that it makes SOA and Web services, which are critical and business-transforming, crystal-c ...more on ebook "Service Orient or Be Doomed!: How S..."

"A reliable guide for protecting companies, their customers, and their employees from the growing problem of identity theft fraud
Preventing Identity Theft in Your Business shows busines ...more on ebook "Preventing Identity Theft in Your B..."

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In th ...more on ebook "How to Talk to Customers: Create a ..."

A fresh approach to providing extraordinary customer service!
Something that will set you apart from your competitors, expand your customer base, and improve your bottom line!
In " ...more on ebook "A Fresh Approach 2 Excellent Custom..."

From the creator of the number one business blog comes a powerful exploration of how, and why, businesses had better be blogging According to these experts, blogs offer businesses somethin ...more on ebook "Naked Conversations: How Blogs are ..."