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For the most part, you'll find the same ebooks at each virtual online ebook store, just differences in price. Happily, I found the Diesel eBook download store to be the exception to the rule. Not only did they have most of the titles I've found at other sites online, they had a nice selection I hadn't seen anywhere else, in particular, the complete collection of original Sherlock Holmes novels all in one compendium, and in Palm eReader format, just how I like.

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Showing 1-25 of 103 in "Customer Service ebooks"   
Attitude A Self Assesment Test ebook cover
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by Winmill, Laurence
 
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Customer review: An excellent self assessment test to determine how positive/negative your attitude really is. This ebook will open your eyes into how a positive ...more on ebook "Attitude A Self Assesment Test..."
Chief Customer Officer: Getting Past Lip Service to Passionate Action ebook cover
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by Bliss, Jeanne
 
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"Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift ...more on ebook "Chief Customer Officer: Getting Pas..."
Customer Relationship Management ebook cover
 
by Buttle, Francis
 
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"Customer Relationship Management: Concepts and Tools" is a breakthrough book that makes transparent the complexities of customer relationship management. The ...more on ebook "Customer Relationship Management..."
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques ebook cover
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by Ukens, Lorraine L.
 
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provides a variety of training and development interventions that can be put to use right now with frontline service ...more on ebook "101 Ways to Improve Customer Servic..."
Customer Service Jokers & Kings ebook cover
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by Winmill, Laurence
 
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Customer review: This e-book gives you an all too familiar view of bad and good customer service. It relates to real life situations that can hinder and cause your ...more on ebook "Customer Service Jokers & Kings..."
CRM Unplugged: Releasing CRM's Strategic Value ebook cover
 
by Bligh, Philip
 
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Building and maintaining a customer-centered enterprise cost-effectively is a hot topic and key business issue. This book provides the definitive work on how to ...more on ebook "CRM Unplugged: Releasing CRM's Stra..."
Clients for Life: How Great Professionals Develop Breakthrough Relationships ebook cover
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by Sheth, Jagdish N.
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Including interviews with CEOs of leading corporations, two authorities on professional development outline a series of proven skills and techniques for ...more on ebook "Clients for Life: How Great Profess..."
Customer Service For Dummies ebook cover
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by Leland, Karen / Bailey, Keith
 
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"Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For ...more on ebook "Customer Service For Dummies..."
Built for Use: Driving Profitability Through the User Experience ebook cover
 
by Donoghue, Karen
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With fewer and fewer companies vying for the attention of online consumers, it is becoming increasingly clear that the big winners in the E-business arena are ...more on ebook "Built for Use: Driving Profitabilit..."
Admit it! ebook cover
 
by Galati, Craig S.
 
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When did delivering mediocre client service become acceptable? It didn't! Then why do so many professional service firms fail to deliver excellent client ...more on ebook "Admit it!..."
Best Practices: Building Your Business with Customer Based Solutions ebook cover
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by Hiebeler, Robert
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What makes the world's top companies so adept at providing stellar customer service? How do they manage to turn healthy profits? And, most important, how can ...more on ebook "Best Practices: Building Your Busin..."
Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional ebook cover
 
by Stevens, Howard / Kinni, Theodore
 
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"Achieve Sales Supremacy" examines the new paradigm of business-to-business sales, and outlines the seven practices sales professionals and organisations must ...more on ebook "Achieve Sales Excellence: The 7 Cus..."
Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service ebook cover
 
by Rowson, Pauline
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Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or ...more on ebook "Are Your Customers Being Served? - ..."
A Fresh Approach 2 Excellent Customer Service: You're the Doctor. .. So Fix the Problem! ebook cover
 
by Cowan, Curtis, A.
 
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A fresh approach to providing extraordinary customer service! Something that will set you apart from your competitors, expand your customer base, and ...more on ebook "A Fresh Approach 2 Excellent Custom..."
Beyond Six Sigma: Profitable Growth through Customer Value Creation ebook cover
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by Plaster, Gary / Alderman, Jerry
 
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Six Sigma is an incredibly powerful tool for trimming the fat from business processes and increasing operating efficiency to a point of near-perfection. But the ...more on ebook "Beyond Six Sigma: Profitable Growth..."
Customers Are People: The Human Touch ebook cover
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by McKean, John
 
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"McKean's compelling book reveals how companies must compete for customers as people; in this new customer era and why shareholders will suffer if they falter ...more on ebook "Customers Are People: The Human Tou..."
ARE BAD TELEPHONE MANNERS COSTING YOU SALES? ebook cover
 
by Hamit, Francis
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A discussion about the impact of telephone manners upon the reputation and sales of a business or other organization. with specific recommendations for ...more on ebook "ARE BAD TELEPHONE MANNERS COSTING Y..."
Clients Forever ebook cover
 
by Carter, Doug
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"How to Discover and Unlock the Power of the Extraordinary Client! What if you could increase your income by decreasing your sales calls? It happens whenever ...more on ebook "Clients Forever..."
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation ebook cover
 
by Gustafsson, Anders
 
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Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation ...more on ebook "Competing in a Service Economy: How..."
Customer Relationship Intelligence: A Breakthrough Way to Measure and Manage Sales and Marketing ebook cover
 
by Sharp, Linda
 
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Customer Relationship Intelligence: A Breakthrough Way to Measure and Manage Sales and Marketing ...more on ebook "Customer Relationship Intelligence:..."
Customer Service Intelligence: Perspectives for Human Resources and Training ebook cover
 
by Van Der Wagen, Lynn
 
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Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the ...more on ebook "Customer Service Intelligence: Pers..."
Care Packages for Your Customers ebook cover
 
by Glanz, Barbara
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CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, ...more on ebook "Care Packages for Your Customers..."
Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service ebook cover
 
by L. Butler, David
 
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Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to ...more on ebook "Bottom-Line Call Center Management:..."
DEALING WITH CUSTOMER SERVICE ebook cover
 
by Loizou, George A.
 
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" .... Similar products, similar services are seen everywhere. Organisations have therefore turned to customer service to ...more on ebook "DEALING WITH CUSTOMER SERVICE..."
Call Center Operation: Design, Operation, and Maintenance ebook cover
 
by E. Sharp, Duane
 
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Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives ...more on ebook "Call Center Operation: Design, Oper..."
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Showing 1-25 of 103 in Customer Service ebooks
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