"The best enterprise IT organizations have discovered the secret to high-performance infrastructure management: build a true Production Services function and realistic Production Acceptance processes. By doing so, they've achieved outstanding reliability, availability, and serviceability... transforming themselves from overpriced support centers into world-class service providers. IT Production Services shows you how to do it, too. Drawing on data compiled from 200+ enterprise IT assessments, it's your start-to-finish guide for effective IT infrastructure management in business-critical environments.
Presents "Ten Commandments" for designing cost-effective, efficient IT organizations
Covers all three key ingredients: people, processes, and technology
Shows why transitioning systems straight from development to operations is a recipe for failure
Includes case studies from the authors' experience consulting with Fortune 500 and Global 2000 companies
Answers today's most frequently asked questions about managing IT infrastructure
Shows how to infuse accountability throughout your IT organization
Endorsed by CIOs and senior executives at Symantec, Thomson Financial, The Weather Channel, Agway, and many other leading firms
Whether you're a CxO, IT director, manager, or architect, IT Production Services will help you optimize your IT organization -- hands-on."
Share your thoughts on the
It Production Services
ebook with other internet viewers!
