It typically costs four times as much to support a PC as it does to purchase it--often, even more. The solution: Closed Loop Lifecycle Planning®, Bruce Michelson’s comprehensive, proven, best-practice methodology for managing client hardware. Drawing on decades of experience working with Hewlett-Packard’s largest and most complex clients, Michelson shows how to monitor and manage lifecycle tasks systematically and coherently—improving efficiency and driving out cost at every phase of your hardware lifecycle, no matter what that hardware is. Michelson shows IT managers how to segment users to provide the right equipment and support at the lowest cost and offers in-depth guidance on controlling the cost of change. His pragmatic approach fully reflects IT’s business context and addresses crucial related issues, ranging from service delivery to security and risk management.

Coverage includes:

• The core concepts of closed loop lifecycle planning and transitioning to lifecycle management for the first time
• Effectively managing all three client lifecycle management “suites”: commodity, value, and economic
• Addressing the business and political challenges associated with PC lifecycle management
• Optimizing upfront tasks: hardware/software acquisition, interoperability, prototyping, staging, integration, image management, and installation
• Managing deployed PCs: moves, adds, changes; warranty/maintenance; asset management; help desks; networking; and program management
• Refreshing technology and securely disposing of hardware at end-of-life
• Minimizing user downtime and ensuring business continuity
• Reducing existing costs, avoiding new costs, and learning the broader lessons of closed loop lifecycle planning

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