Fundamentals of Global Operations Management
Chapter One
OPERATIONS
MANAGEMENT
The management of operations in organisations
within the financial services industry is a diverse
challenge. The complexity of today's financial markets
is reflected not only in the provision of the operational
support and administration functions within major
banks, fund management companies and brokers, but
also in private investment, corporate business and the
administering of the government in many countries.
Trading and investment strategies become ever more
innovative as new products are developed to hedge, speculate,
arbitrage and invest. With each new product comes
the need to administer the transaction, to clear and settle
the trades so that the legal ownership is recorded and the
relevant payments made. As the complexity of trading
and investment increases so the demands on the operational
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