Effective Methods for Software Testing
Chapter One
Assessing Capabilities, Staff
Competency, and User
Satisfaction
It has been said, "If you do not know where you are going, all roads lead there." Traditionally,
many IT organizations annually develop a list of improvements to incorporate
into their operations without establishing a goal. Using this approach, the IT
organization can declare "victory" any time it wants.
This chapter will help you understand the importance of following a well-defined
process for becoming a world-class software testing organization. This chapter will
help you define your strengths and deficiencies, your staff competencies and deficiencies,
and areas of user dissatisfaction.
The objective of this chapter is threefold: to define a world-class software testing
model, to provide a self-assessment process for your software testing organization to
measur ... read full excerpt from Effective Methods for Software Testing ebook
