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Home > Business & Economics > Marketing - Selling > Exceptional Selling: How the Best Connect and Win in High Stakes Sales-eBook
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"Praise for Exceptional Selling

""Thull's leading-edge thinking makes this book extraordinary. This straightforward guide to communicating across all cultures with credibility and respect will give you a significant competitive advantage in a complex and crowded global marketplace.""
—Guenter Lauber, Vice President, Siemens Energy & Automation, Inc., EA Systems

""Exceptional Selling may be one of the most important books written on sales and marketing communications for high stakes sales. It shows you how to stand apart from your competition, communicate with great clarity, and position your solution as the most compelling choice for the long term.""
—Rob Mancuso, Senior Vice President, Investors Financial Services Corp.

""Thull has taken consultative and collaborative sales to new heights. The knowledge in this book is priceless. The trust and respect created by the diagnostic process is a must-have for success here in Asia and around the globe. It enables us to differentiate ourselves early and achieve long-lasting success.""
—Tay Chong Siew, Major Customer Director, North Asia, BOC Gases

""Having achieved exceptional success by working with Thull and implementing the strategy and process in his first two books, I'm astounded that his leading-edge thinking is captured in yet more detail in another brilliant book. The conversation examples of his powerful diagnostic approach will bring even greater success to our organization. Truly exceptional!""
—Alberto Chacin, Director of On Demand Services LAD, Oracle USA

""Exceptional Selling is a dramatic departure from the vast majority of sales books. It scares me to see all the ways in which we can self-sabotage our sales opportunities-but that's only chapter one. Throughout the book, Thull describes compelling examples of how to succeed in a cluttered marketplace.""
—Steven Rodriguez, Senior Vice President, Ceridian Corporation

""Thull has again extended the concepts and thinking he developed in The Prime Solution and Mastering the Complex Sale. This is an essential read for anyone working to understand his customers in a complex world.""
—Wayne Hutchinson, Vice President of SalesMarketing and Consulting, Shell Global Solutions International B.V. "

Exceptional Selling: How the Best Connect and Win in High Stakes Sales ebook adobe icon Adobe Settings
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Title of ebook: Exceptional Selling: How the Best Connect and Win in High Stakes Sales
ISBN: 9780470054499
Publisher: John Wiley & Sons, Inc.
Internet download file size: 2306 kb
Pages: 272
Released online for download: 08-28-2006
Author of eBook: Thull, Jeff


Exceptional Selling

How the Best Connect and Win in High Stakes Sales

Chapter One

The More You Sweat, the Less You Sell

The most common forms of sales sabotage are stylistic. How we talk with customers can easily undermine our ability to position ourselves to succeed and win business. No one does this intentionally, but the fact remains, if you don't know how to effectively structure and conduct customer conversations, what you talk about doesn't make much difference. Customers aren't going to hear you. They won't care what you have to say. They may even work actively against you.

Many sales professionals hear the word style in the context of communication and think of personality style or style in the sense of something cosmetic or trendy. Style in the sense I'm using it here is an expression of our mind-set, our s ... read full excerpt from Exceptional Selling: How the Best Connect and Win in High Stakes Sales ebook





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