The Trusted Firm
How Consulting Firms Build Successful Client Relationships
Chapter One
The changing client-consultant relationship
"The consulting industry," says Vernon Ellis, International Chairman of
Accenture, "is on a journey of discovery."
Consultants have always been - and continue to be - in the forefront of
business change. Whether restructuring shipyards in the aftermath of the
Second World War, pioneering the use of new technology in the 1960s and
1970s or transforming the delivery of public services today, consultants have
been there, helping. But it is not just the work they do with clients that has
changed, it is also the very nature of the relationship they have with those
clients. And, as Ellis points out, the journey is by no means over.
A Brief History of Consulting
You don't get clients like Walter Niehoff today.
When Peter Isaac, a consultant with Proudfoot, walked into Niehoff's
office in Germany in the early 1960s, it was decorated with photos, medals
and other war memorabilia. Nie ... read full excerpt from The Trusted Firm: How Consulting Firms Build Successful Client Relationships ebook
