Business Process Outsourcing
Process, Strategies, and Contracts
Chapter One
OVERVIEW
1.1 THE EMERGING MARKET 1
1.2 WHAT IS BPO? 3
1.3 BPO CATEGORIES 4
(a) General Categories 4
(b) Finance and Accounting 5
(c) Investment and Asset Management 5
(d) Real Estate Management 6
(e) Human Resources 6
(f) Procurement 7
(g) Logistics 8
(h) Miscellaneous 8
1.4 REASONS FOR OUTSOURCING
BUSINESS PROCESSES 9
1.5 INTEGRATION: MAKING BPO FIT 9
1.6 BPO VENDORS 10
1.1 THE EMERGING MARKET
Over the past 40 years, only 5 percent of Fortune 500 companies have grown revenues
in excess of th ... read full excerpt from Business Process Outsourcing: Process, Strategies, and Contracts ebook