The IT Professional's Business and Communications Guide
A Real-World Approach to CompTIA A+ Soft Skills
Chapter One
Interacting with
Customers
Before I can begin discussing any type of interoffice, general, or
business communication, I have to point out one very important
fact. This fact is that, whether you realize it or not, the foundation
of all IT and general communication in the professional world is based on customer interaction.
This is because a customer is much more than just a person you deal with in a retail
environment. A customer is any person you interact with who could stand to grant you and
your company potential benefits. This includes consumers, other businesses, service providers,
consultants, and a myriad of other individuals.
Remember: A large potion of your exam is going to be on customer interaction, and it will
probably involve situations that are similar to those listed here. It's a good idea to read about
the interaction, collect your own thoughts on how the situation could best be resolved, and
then take the suggestions and analysis into considerat ... read full excerpt from The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills ebook
