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Home > Business & Economics > Business Life > Leadership > Building Conflict Competent Teams-eBook

Building Conflict Competent Teams

Runde, Craig E., Flanagan, Tim A.

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Building Conflict Competent Teams

Understanding how to cool down, slow down, and engage the naturally occurring conflicts among team members is critical to the ultimate success of a team. Patrick Lencioni, author of The Five Dysfunctions of a Team, describes this book as, “…A comprehensive, thoroughly researched guide to the crucial and inevitable role conflict plays on a team.” By reading this book, teams and team members will gain a deeper understanding of how conflict emerges and how they can respond in ways that will leverage conflicts to their advantage. The importance of establishing a safe team climate, agreeing on processes to guide the team’s interactions and use of constructive communication skills are paramount for developing a conflict competent team.

Conflict is not to be avoided, but embraced and explored. This often results in new, previously unimagined opportunities, solutions and results. Stories, interviews, and examples provide entertaining and thought provoking insights throughout the book. One chapter is dedicated to techniques and processes for addressing team conflict that has gone awry. Runde and Flanagan also include useful tips and tools for assessing your team’s current state of conflict competence and suggestions for addressing the challenges of today’s virtual and geographically dispersed teams.

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Title of ebook: Building Conflict Competent Teams
ISBN: 9780470287965
Publisher: Jossey-Bass
Internet download file size: 921 kb
Pages: 256
Released online for download: 06-02-2008
Author of eBook: Runde, Craig E.
Author of eBook: Flanagan, Tim A.

Building Conflict Competent Teams

Chapter One

A TEAM IN CONFLICT

In the middle of difficulty lies opportunity. -Albert Einstein

We love a good story. You know the kind we're talking about. Our favorite stories share common themes of underdogs thrust into pivotal roles, good people persevering, a few unexpected twists, and ultimately a celebration of good triumphing over evil. The very best ones get passed on from generation to generation and beg to be retold time and again.

We hope the story we're about to tell shares these characteristics. At the very least, we hope it is one you will feel good about sharing with others. Oh, one more thing: this story is absolutely true. We'll reveal the identity of this rather amazing real-life tale a few pages from now. Until then, take note of the conflicts contained in the storyline. ... read full excerpt from Building Conflict Competent Teams ebook