Making Scorecards Actionable
Balancing Strategy and Control
Chapter One
Scorecards 10 Years On - Fading
Fad or Maturing
Management?
SCORECARDS AS EMERGING BEST PRACTICE IN
MANAGEMENT CONTROL?
The concept of the balanced scorecard (BSC) was first presented in the
early 1990s. By 2000 some surveys indicated that a majority of firms in the
United States, the United Kingdom and Scandinavia used scorecards - or
at least intended to do so soon. Others, like Bain's management tools
survey, indicated a slight drop in usage to 36%, but with a high average
satisfaction with the tool. The number of software packages for scorecards
on the market is growing and now exceeds 100. In only 10 years, the idea of
the BSC has certainly made its mark.
At the same time there are reports of high failure rates. We have seen
firms abandon their scorecard efforts. Others are struggling against the
perception of the BSC as 'just another three-letter fad' propagated by consultants
such ... read full excerpt from Making Scorecards Actionable: Balancing Strategy and Control ebook
