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Chapter One
Setting Up Services
Anne Kennaugh
Introduction
This chapter covers the key points involved in setting up an occupational
health service across a range of settings. A standard 'off-the-shelf' package
cannot be slotted into any organisation - the service will meet the
needs of the employer and employee only if care and attention is paid
to their particular requirements while implementing the health-related
legislation relevant to the workplace in question. A systematic appraisal
of the needs of particular organisations is required, which should involve
consultation with them. This can be followed by the development
of individualised services.
A structured approach is essential when setting up a new service or
changing the focus of an existing service, and this chapter gives some
guidelines and practical suggestions for achieving this. Good diplomacy
and communication skills, coupled with expert knowledge and experience
are crucial in establishing a successful occupational health service.
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