Contents
Acknowledgments.....................................................xi
Introduction.........................................................1
PART ONE The Power of Apology.......................................9
CHAPTER 1 Apology Is for Everyone.............................11
CHAPTER 2 Why Learning to Give, Receive, and Ask for
Apologies Is So Important.......................................22
CHARTER 3 Why Apologizing Is Difficult for Some and Too
Easy for Others.................................................37
PART TWO Learn How to Give a Meaningful Apology....................53
CHAPTER 4 The Right and Wrong Way to Apologize................55
PART THREE Learn How to Receive and Accept Apologies...............77
CHAPTER 5 Opening the Door with Empathy.......................79
CHAPTER 6 Overcoming the Seven Obstacles to Forgiveness.......87
CHAPTER 7 There Is a Time to Forgive—and a Time to
Forget About Forgiving.........................................109
PART FOUR Learn How to Ask for an Apology.........................119
CHAPTER 8 Silence Isn't Always Golden...................... ... read full excerpt from The Power of Apology: Healing Steps to Transform All Your Relationships ebook
