The Black Book of Outsourcing
Chapter One
Overview of the
Outsourcing Process
Outsourcing is not a threat to this nation's economy-it is an opportunity
to raise American paychecks, productivity, and prosperity. It's an opportunity
we will squander if we let the alarmists stampede us into bone-headed
solutions.
-John Castellani, president of The Business
Roundtable to the Detroit Press Club, February 24, 2004
The purpose of this book is to establish
guidelines, offer insight, and provide inspiration, so that you will be able
to realistically identify, analyze, and maximize outsourcing opportunities.
You'll learn how to:
1. Evaluate your business processes.
2. Identify outsourcing opportunities in processes.
3. Select vendors/suppliers/partners.
4. Negotiate successful contracts with vendors.
5. Establish successful working relationships with vendors.
6. Manage a multiple vendor environment.
7. Turn around a failing outsourcing relationship, or, when necessary,
replace vendors. ... read full excerpt from The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities ebook
