It's All About Service
Chapter One
It's All
About Trust
Trust men, and they will be true to you; treat them greatly
and they will show themselves great.
-Ralph Waldo Emerson
To have great performance and, as a result, championship customer
service, there are two overriding realities: You have to
be able to trust your leader and you have to be able to trust your
teammates. That means complete, utter trust. And it has to be
built and maintained as systematically as you possibly can.
You see it over and over, in everything from business to the
military to sports. It's an absolutely essential ingredient! Without a
foundation of trust, everything is lost. If you don't trust those
with whom you work or the people for whom you work, that implicit
spark-people coming together to serve or help each
other-sputters and dies.
Why Trust Matters-Particularly Today
Before moving on to the issue of trust and how to build it into
your organization and a championship customer se ... read full excerpt from It's All About Service: How to Lead Your People to Care for Your Customers ebook
