Balanced Scorecard Diagnostics
Chapter One
The Current State of the
Balanced Scorecard
THE ROAD AHEAD
Note to self: Always turn off my e-mail program before working on the book.
I've provided myself that reminder because my train of thought was just interrupted
by a popup box in the corner of my screen. It gently notified me that a
new e-mail was awaiting my immediate attention. Much like the ring of a telephone,
the temptation overwhelmed me and I took a quick peek to see who had
contacted me. It was a gentleman in Zimbabwe requesting additional information
about the Balanced Scorecard. I'm happy to help him and will do so later in
the day. Once I reply to his request, I'll file it along with those I've received from
China, Fiji, South Africa, Singapore, Finland, the U.K., from small manufacturing
firms in the Midwest, and large conglomerates in New York City, from civic
governments in California, and nonprofits in Washington, D.C. As the roll call of
nations and organization types outlined suggests, the Balanced Scorecard has
become a full-fledged worldwide phenomenon. And this phenomenon knows
no boundaries; it stretches around the globe and has affected virtually every type
of organization known to exist.
There is little ... read full excerpt from Balanced Scorecard Diagnostics: Maintaining Maximum Performance ebook
