Phillip James Grismer knows the automobile industry from the inside out. He first apprenticed in a number of import auto shops, eventually rising through the ranks and opening his own facility. Grismer draws on his thirty-seven years of experience to expose how the industry really works. He provides answers on how to deal with a "lemon" while offering advice on how to make the best buy before purchasing your vehicle. Discover how the valuation and appraisal process works and how the history of your vehicle affects you and your money.

Grismer's conversational style makes the information accessible while offering personal insight on the process of vehicle manufacturing and servicing. Even the most casual reader will be enlightened and entertained by the inner workings of the automobile manufacturing, sales, and service industry. But most importantly, this handy reference guide empowers the consumer to make well-informed decisions about vehicles.