MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70-271 and 70-272

"Here's the book you need to prepare for Microsoft's new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.

This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the ""Best Study Guide"" designation in the 2003 CertCities Readers Choice Awards, this book provides:

In-depth coverage of all exam topics
Practical information on supporting users and troubleshooting applications
Hundreds of challenging review questions
Leading-edge exam preparation software, including a test engine and electronic flashcards

Authoritative coverage of all exam objectives, including:

Exam 70-271:

Installing a Windows Desktop Operating System
Managing and Troubleshooting Access to Resources
Configuring and Troubleshooting Hardware Devices and Drivers
Configuring and Troubleshooting the Desktop and User Environments
Troubleshooting Network Protocols and Services

Exam 70-272:

Configuring and Troubleshooting Applications
Resolving Issues Related to Usability
Resolving Issues Related to Application Customization
Configuring and Troubleshooting Connectivity for Applications
Configuring Application Security

Note:CD-ROM/DVD and other supplementary materials are not included as part of eBook file. "

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Title of ebook: MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70-271 and 70-272
ISBN: 9780782151077
parent-ISBN: 9780782143522
Publisher: Sybex
Internet download file size: 23513 kb
Pages: 480
Published: 07-2006
Released online for download: 07-25-2006
Author of eBook: Ferguson, Bill

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MCDST: Microsoft Certified Desktop Support Technician Study Guide

Chapter One

Installing a Windows Desktop Operating System

MICROSOFT EXAM OBJECTIVES COVERED IN THIS CHAPTER:

Perform and troubleshoot an attended installation of a Windows XP operating system.

* Answer end-user questions related to performing an attended installation of a Windows XP operating system. * Troubleshoot and complete installations in which an installation does not start. Tasks include configuring the device boot order and ascertaining probable cause of the failure to start.

* Troubleshoot and complete installations in which an installation fails to complete. Tasks include reviewing setup log files and providing needed files.

* Perform postinstallation configuration. Tasks include customizing installations for individual users and applying service packs.

Perform and troubleshoot an unattended installation of a Windows desktop operating system.

* Answer end-user questions related to performing an unattended installation of a Windows X ... read full excerpt from MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70-271 and 70-272 ebook

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MCDST: Microsoft Certified Desktop Support Technician Study Guide

Chapter One

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