Learning Paths
Increase Profits by Reducing the Time It Takes Employees to Get Up-to-Speed
Chapter One
From Graduation Day to
Independence Day
How do you get a large number of employees up-to-speed
quickly? The answer to that question has been the focus of our work
over the past two decades and has led to the discovery and evolution of the
concept of Learning Paths, a different way of looking at training.
Costly Delay
Imagine that you're now in charge of a five-hundred-person call center that
largely focuses on customer service. Since this is a very typical call center, you
probably have at least 50 percent attrition and you're likely to be expanding
and even adding new locations. This means that you will need to be continually
hiring and training two hundred to three hundred new employees each
and every year.
From Day One until Proficiency, which means when each new employee
is fully up-to-speed, there is a high cost of errors and lower productivity and
a risk of a ... read full excerpt from Learning Paths: Increase Profits by Reducing the Time It Takes Employees to Get Up-To-Speed with CDROM ebook
