101 Ways to Make Training Active
Chapter One
Jolts
Overview
Jolts are quick, dramatic exercises that surprise participants
about something they normally take for granted or for which
they hold untested assumptions. They are great segues into
serious conversations. (See Chapter 32 in Thiagi's Design
Your Own Games and Activities for several examples.)
Procedure
1. Pick a hot topic for which you want to elicit strong emotions. Arenas
include:
Safety Teamwork Process Improvement
Diversity Change Self-Responsibility
Communication Customer Service Strategic Planning
2. Consider three ways to "jolt" participants. One is to confront them with
information that surprises them. (For example, 90 percent of all employees
who are fired are terminated because of poor interpersonal skills.) A second
way is to ask participants to do something and observe the result and discuss
its implications. (For example, asking a participant ... read full excerpt from 101 Ways to Make Training Active, 2nd Edition ebook
