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Home > Business & Economics > Marketing - Selling > Negotiating > The Handbook of Conflict Resolution: Theory and Practice
The Handbook of Conflict Resolution: Theory and Practice
by Deutsch, Morton / Coleman, Peter T. / Marcus, Eric C.
 
 
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The Handbook of Conflict Resolution: Theory and Practice
The Handbook of Conflict Resolution, Second Edition is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels—interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict.


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Title of ebook: The Handbook of Conflict Resolution: Theory and Practice
ISBN: 9780787986667
parent-ISBN: 9780787980580
Publisher: Jossey-Bass
Internet download file size: 3579 kb
Pages: 960
Published: 09-2006
Released online for download: 09-18-2006
Author of eBook: Deutsch, Morton
Author of eBook: Coleman, Peter T.
Author of eBook: Marcus, Eric C.
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Chapter One

Cooperation and Competition Morton Deutsch

Some time ago, in the garden of a friend's house, my five-year-old son and his chum were struggling over possession of a water hose. (They were in conflict.) Each wanted to use it first to water the garden. (They had a competitive orientation.) Each was trying to tug it away from the other and both were crying. Each was very frustrated, and neither was able to use the hose to sprinkle the flowers as he had desired. After reaching a deadlock in this tug-of-war, they began to punch one another and call each other names. (As a result of their competitive approach, the conflict took a destructive course for both of them-producing frustration, crying, and violence.)

Now imagine a different scenario. The garden consists mainly of two sections, flowers and vegetables. Each kid wants to use the hose first. Let's suppose they want to resolve their conflict amicably. (They have a cooperative orientation.) One says to the other, "Let's flip a coin to see who uses the hose first." ... read full excerpt from The Handbook of Conflict Resolution: Theory and Practice ebook



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