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Home > Business & Economics > Business General & Other > Reengineering the Corporation-eBook
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Reengineering the Corporation
Dr. Michael Hammer introduced the concept of reengineering in his seminal Harvard Business Review article "Reengineering Work: Don't Automate, Obliterate." He was named one of the four preeminent management thinkers of the 1990s by Business Week and one of America's twenty-five most influential individuals by Time. James Champy is a leading practitioner of reengineering and chairman of Perot Systems consulting practice. He works with major companies in reinventing their operations for the digital age. He is also the author of the Business Week bestseller Reengineering Management."
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Title of ebook: Reengineering the Corporation
ISBN: 9780060560089
Publisher: HarperCollins e-books
Internet download file size: 320 kb
Released online for download: 01-03-2003
Author of eBook: Hammer, Michael
Joint Author: Champy, James


Chapter One

The Crisis That
Will Not Go Away





Not a company in the country exists whose management doesn't say, at least for public consumption, that it wants an organization flexible enough to adjust quickly to changing market conditions, lean enough to beat any competitor's price, innovative enough to keep its products and services technologically fresh, and dedicated enough to deliver maximum quality and customer service.

So, if managements want companies that are lean, nimble, flexible, responsive, competitive, innovative, efficient, customerfocused, and profitable, why are so many American companies bloated, clumsy, rigid, sluggish, noncompetitive, uncreative, inefficient, disdainful of customer needs, and losing money? The answers lie in how these companies do their work and why they do it that way. A f ... read full excerpt from Reengineering the Corporation ebook




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