The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First ebook download Harvey, Ibm Thompson

The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

The Customer-Centered Enterprise is the only in-depth exploration of IBM's battle-tested Customer Value Management program--the revolutionary concept that makes the customer's viewpoint paramount in every corporate process and management decision.

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Title of ebook: The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First
ISBN: 9780071371407
parent-ISBN: 9780071352109
Publisher: McGraw-Hill
Published: 11-1999
Released online for download: 10-25-2000
Author of eBook: Thompson, Harvey
Author of eBook: Ibm

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