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Home > Business & Economics > Business General & Other > Difficult Conversations: How to Discuss what Matters Most-eBook

Difficult Conversations: How to Discuss what Matters Most

Stone, Douglas

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Difficult Conversations: How to Discuss what Matters Most

"What is a difficult conversation? Asking for a raise. Ending a relationship. Saying ""no"" to your boss or spouse. Confronting disrespectful behavior. Apologizing. Conversations we dread, and often handle clumsily as a result, are part of all our lives: in boardrooms and family rooms, across the negotiation table and the dinner table. Now, Difficult Conversations teaches us how to handle these dialogues with more success and less anxiety. How does it work? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. The authors discovered that regardless of context, the same small but crucial errors are what trip us up--and a few key adjustments can make all the difference. * The role of emotions--ours and theirs * The impact of what is said and what is not said * Why admitting our mistakes will put us in a stronger position * The truth behind the myth that women are better at expressing their emotions than men * How to respond productively in the face of personal attacks Who is this for? Filled with examples from everyday life, Difficult Conversations is certain to be an instant and lasting classic for families, neighbors, bosses, employees, customers, tenants, landlords, psychologists, teachers, and more. Who are the authors? Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and at the Harvard Negotiation Project. They have consulted to countless businesspeople, governments, organizations, and communities including all parties to the negotiations on constitutional transition in South Africa; school teachers in Medellin, Colombia; and community leaders and the police department in Springfield, Massachusetts. They lecture throughout the world and have written on negotiation, conflict resolution, and communication. Bruce Patton is co-author of Getting to Yes."

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Title of ebook: Difficult Conversations: How to Discuss what Matters Most
ISBN: 9780786511037
Publisher: Penguin
Internet download file size: 1278 kb
Released online for download: 10-13-2003
Author of eBook: Stone, Douglas
Joint Author: Patton, Bruce
Joint Author: Heen, Sheila

Difficult Conversations

How to Discuss What Matters Most

Chapter One

Sort Out the Three Conversations

Jack is about to have a difficult conversation.

He explains: "Late one afternoon I got a call from Michael, a good friend and occasional client. `I'm in a tight spot,' he told me. `I need a financial brochure laid out and printed by tomorrow afternoon.' He said his regular designer was out and that he was under a lot of pressure.

"I was in the middle of another project, but Michael was a friend, so I dropped everything and worked late into the night on his brochure.

"Early the next morning Michael reviewed the mock-up and gave the go-ahead to have it printed. I had the copies on his desk by noon. I was exhausted, but I was glad I'd been able to help him out.

"Then I got back to my office and discovered this voice-mail message from Michael: