Difficult Conversations
How to Discuss What Matters Most
Chapter One
Sort Out the
Three Conversations
Jack is about to have a difficult conversation.
He explains: "Late one afternoon I got a call from Michael, a
good friend and occasional client. `I'm in a tight spot,' he told me. `I
need a financial brochure laid out and printed by tomorrow afternoon.'
He said his regular designer was out and that he was under a
lot of pressure.
"I was in the middle of another project, but Michael was a
friend, so I dropped everything and worked late into the night on his
brochure.
"Early the next morning Michael reviewed the mock-up and
gave the go-ahead to have it printed. I had the copies on his desk by
noon. I was exhausted, but I was glad I'd been able to help him out.
"Then I got back to my office and discovered this voice-mail
message from Michael:
Well, ... read full excerpt from: Difficult Conversations: How to Discuss what Matters Most ebook
