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Why People Email So Badly and How to Do It Better
INTRODUCTION Why Do We Email So Badly? Bad things can happen on email. Consider Michael Brown, the director of the Federal Emergency Management Agency, who committed the following thoughts to email during the very worst days of Hurricane Katrina.
From: Michael Brown
To: FEMA Staff
August 29, 2005
Are you proud of me? Can I quit now? Can I go home?
From: Michael Brown
To: FEMA Staff
August 29, 2005
If you’ll look at my lovely FEMA attire you’ll really vomit. I am a fashion god.
From: Michael Brown
To: FEMA Staff
August 30, 2005
I’m not answering that question, but do have a question. Do you know of anyone who dog-sits?
Or consider us.
Once upon a time, we were trying to figure out when we needed to get a draft of this book to our editor, whom we’ll call Marty. (After all, that’s his name.) No problem, right? We were (reputedly) literate professionals–Will, the editor in chief of a publishing house, and David, ...
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