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Home > Business & Economics > Marketing - General > Customer Service > The Professional Service Firm50-eBook
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The Professional Service Firm50
Transform white collar departments into "professional service firms" whose sole, powerful asset is knowledge.

Idea: You are boss of a 23-person finance department in a division of a big company. Or, rather, you were boss of the finance department. Now, per our suggestion-model, you are Managing Partner, Finance Inc., a full-fledged professional service firm which is a wholly owned subsidiary of your division.

Goal: Learn from the best professional service firms! Transform your unit! Today, even after re-engineering done well, the "department" doesn't look much like McKinsey, Andersen or Chiat Day. (And that's an understatement!)

Aim, in short: Cool people (call them "talent") working on cool projects with cool clients. The aim redux: A cool Finance/Purchasing, IS, HR, Sales department. Why not?

The cool professional service firm is just that: cool people/talent, a portfolio of cool projects, cool clients. Period. It's only asset -- literally -- is brains. It's only product is projects. It's only aim is truly memorable client service.

So step #1, then, is the organization(PSF 1.0) ... transforming "departments" in which white collar folks work into way cool professional sercie firms adding way cool value by doing way cool "stuff."

Peters discusses making the most of presentations, working with outsiders on market analysis, how to improve brainstorming meetings, how to develop relationships with clients and get the most out of them.

50 of Tom Peters's trademark insights on how to get the most our of your department.



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Title of ebook: The Professional Service Firm50
ISBN: 9780375410956
Publisher: Knopf
Internet download file size: 335 kb
Released online for download: 09-01-2000
Author of eBook: Peters, Thomas J.

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The Professional Service Firm50 (Reinventing Work)

Fifty Ways to Transform Your "Department" into a Professional Service Firm Whose Trademarks are Passion and Innovation!

Chapter One

The White Collar Revolution will envelop 90+ percent of us. And quickly. The commonplace, if traumatic, changes that came to the factory, the distribution center, and the London docks are now racing toward the relatively unscathed world of "purchasing," "finance," "HR," "IT," etc.

Of course, we had "re-engineering" and "downsizing" in the nineties. But truth is, work in finance today looks about the way it did decades ago. We pass "papers" - electronically, to be sure - but the topics are about the same. And the processing delays are maddening as ever. As are the petty tyrants who oversee the processes. (Witness Dilbert's monumental popularity; the comic strip depicts my dad's day in the Credit and Collections Dept. at the Baltimore Gas & Electric Company, circa 1955, as accurately as it captures white collar world at the millennium's turn.)

But - I repeat - all that is about to change. So-called Enterprise Resou ... read full excerpt from The Professional Service Firm50 ebook



Other Peters, Thomas J. ebooks :
The Brand You50  
By Peters, Thomas J.
The Project50  
By Peters, Thomas J.

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