Restaurant Service Basics
Chapter One
The Server
Objectives
After reading this chapter, you will be able to:
Define the job of a server.
Distinguish between service and hospitality.
List the advantages of the job as server.
Understand the job qualifications.
Realize the importance of good personal appearance.
Understand how a server fits into the restaurant organization.
Understand the importance of getting along with coworkers.
Value diversity in guests and coworkers.
Handle harassment on the job.
Keep violence and drugs out of the workplace.
Understand the importance of safety and sanitation in a restaurant.
Servers, also referred to as waitstaff, are restaurant employees who create a dining
experience for guests in a restaurant by making them feel welcome and comfortable,
taking their orders, serving the meal, clearing the area, and setting the t ... read full excerpt from: Restaurant Service Basics ebook
