Strategic Six Sigma
Best Practices from the Executive Suite
Chapter One
Strategic Six Sigma
Current and Emerging Applications
We are living, once and for all, in the Age of the Customer. Did you
hear what we said? There has never been a better time to be a customer-or
a tougher time to be a supplier. Customers have higher expectations
and more choices than ever. Which means that you have to listen
more closely than ever. Forget building a learning organization. You first
have to build a listening organization-a company whose people have
their ears to the ground.
-Rekha Balu, Senior Writer
Fast Company
May 2000
Six Sigma. For years it was viewe ... read full excerpt from Strategic Six Sigma: Best Practices from the Executive Suite ebook
