Working with Emotional Intelligence
Chapter One
The New Yardstick
The rules for work are changing. We're being judged by a new yardstick:
not just by how smart we are, or by our training and expertise,
but also by how well we handle ourselves and each other. This yardstick
is increasingly applied in choosing who will be hired and who will not,
who will be let go and who retained, who passed over and who promoted.
The new rules predict who is most likely to become a star performer and
who is most prone to derailing. And, no matter what field we work in currently,
they measure the traits that are crucial to our marketability for future
jobs.
These rules have little to do with what we were told was important in
school; academic abilities are largely irrelevant to this standard. The new
measure takes for granted having enough intellectual ability and technical
know-how to do our jobs; it focuses instead on personal qualities, such as
initiative and empathy, adaptability and persuasiveness.
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