True Professionalism
Excerpt
Chapter 1
REAL PROFESSIONALISM
I frequently ask professionals what they consider to be the difference between a good secretary and a great secretary. The answers flow freely. Great secretaries, I am told:
* Take pride in their work, and show a personal commitment to quality
* Reach out for responsibility
* Anticipate, and don't wait to be told what to do - they show initiative
* Do whatever it takes to get the job done
* Get involved and don't just stick to their assigned role
* Are always looking for ways to make things easier for those they serve
* Are eager to learn as much as they can about the business of those they serve
* Really listen to the needs of those they serve
* Learn to understand and think like those they serve so they can represent them when they are not there
* Are team players ... read full excerpt from True Professionalism: The Courage to Care about Your People, Your Clients, and Your Career ebook
