True Professionalism: The Courage to Care about Your People, Your Clients, and Your Career

Professional firms are forever trying to get their people to act like professionals - to do the right things. Though their various incentives may create employee compliance, these don't often encourage excellence. Taking issue with such methods, David Maister, the world's premier consultant to professional service firms, vigorously challenges professionals to examine this essential, yet under-addressed question: What is true professionalism?

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Title of ebook: True Professionalism: The Courage to Care about Your People, Your Clients, and Your Career
ISBN: 9780684865041
parent-ISBN: 9780684834665
Publisher: Free Press
Published: 11-2000
Released online for download: 11-01-2000
Author of eBook: Maister, David H.

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True Professionalism

Excerpt

Chapter 1

REAL PROFESSIONALISM

I frequently ask professionals what they consider to be the difference between a good secretary and a great secretary. The answers flow freely. Great secretaries, I am told:

* Take pride in their work, and show a personal commitment to quality
* Reach out for responsibility
* Anticipate, and don't wait to be told what to do - they show initiative
* Do whatever it takes to get the job done
* Get involved and don't just stick to their assigned role
* Are always looking for ways to make things easier for those they serve
* Are eager to learn as much as they can about the business of those they serve
* Really listen to the needs of those they serve
* Learn to understand and think like those they serve so they can represent them when they are not there
* Are team players
* Can be trusted with confidences
* Are honest, trustworthy, and loyal
* Are open to constructive critiques on how to improve

All of this list can be summarized in one phrase: Great secretaries care.

Two obvious points need to be made about this list. First and foremost, ... read full excerpt from: True Professionalism: The Courage to Care about Your People, Your Clients, and Your Career ebook

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