How to Work with Just about Anyone: A 3-Step Solution for Getting Difficult People to Change

The staff member who is always late to meetings...the co-worker who constantly complains...the boss who blows up at everyone. Every workplace has at least one person who drives other people crazy. Drawing on forty years of research conducted by the Mental Research Institute of Palo Alto and her own extensive experience as a management consultant, Lucy Gill explains what works -- and what doesn't -- when dealing with problems that undermine a productive, conflict-free workplace atmosphere. Gill exposes the futility of common practices -- like repeated warnings, threats, and heartfelt attempts to persuade someone to perform a specific task -- and replaces them with effective solutions. Her simple, three step strategy teaches readers how to: -- Get to the heart of the matter by focusing on what the actual problem is -- Determine what problem-solving methods to avoid so you don't perpetuate the problem -- Choose a different (and often surprising approach that will solve the problem and keep it solved This book is full of anecdotes that will resonant with all office workers, whether they toil in the mail room or along the executive corridor.

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Title of ebook: How to Work with Just about Anyone: A 3-Step Solution for Getting Difficult People to Change
ISBN: 9780743201728
parent-ISBN: 9780684855271
Publisher: Fireside Books
Published: 01-2001
Released online for download: 01-01-2001
Author of eBook: Gill, Lucy

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How to Work with Just About Anyone

A 3-Step Solution for Getting Difficult People to Change

Excerpt

Chapter One

The Care and Feeding of Problems: How Difficult Behavior Gets Reinforced

What do you do about impossible people? You know the kind:

The manager who hands you a rush project and insists that you drop everything to get it done. Then the completed report sits on her desk for a month - just the way it did the last time.
The ambitious colleague who frequently criticizes your work in front of the boss.
The otherwise good assistant who is chronically late. She always apologizes, but the excuses are as annoying as her tardiness.

It's the chronic offenders like these who drive you crazy, not the people who occasionally irritate. You can cope with your manager's bad day from time to time. It's when she's having a bad life and taking it out on you that the frustration sets in. When people continue to annoy you no matter what you say or do, that's when you begin to believe that they will never change or that you will never cope - that the troubled relationship (or your job) is doomed.

Not only c ... read full excerpt from: How to Work with Just about Anyone: A 3-Step Solution for Getting Difficult People to Change ebook

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