F'd Companies
Chapter One: Tough Ship
PETS
I'm out of dog food and my cat's box needs new litter. I know what I'll do: I'll order Dog Chow and Fresh Step online from a sock puppet and then I'll watch the dog starve and the cat shit all over the house while I wait for it to be delivered!
Waiting was just part of the problem. Pets assumed, probably correctly, that many potential customers would be turned away by high shipping costs. So...they only charged $5 shipping for a standard 40-lb. bag of pet food, when actual shipping costs were at least twice that. Similarly, small items like a $2.50 dog bone weren't worth shipping.
Amazon, one of Pets's major backers, thought they could use their muscle to make Pets succeed. Instead, they managed to blow through over $100 million with the help of brilliant purchases ... read full excerpt from F'd Companies: Spectacular Dot-com Flameouts ebook