Integrity Service: Treat Your Customers Right-Watch Your Business Grow

"Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though we're supposed to serve them, rather than the opposite? How often do we feel neglected, frustrated, or just plain unhappy -- wondering what happened to basic civility and common courtesy? Why do things seem to be getting worse rather than better? And how can businesses train employees to offer customers the courtesy and attention they are entitled to? Ron Willingham, whose seminars and training sessions have helped big companies around the world change their employees' behavior, offers a new and subtler way of looking at customer service. Instead of the traditional ""paint an artificial smile on your face"" approach, Integrity Service brings the whole person into the service experience, showing that good customer relationships grow from employees' beliefs about who they are and what's possible for them to achieve, what career rewards they deserve, and what value they can give customers. Integrity Service presents fundamental principles that lead to individual success and gives readers specific action guidelines for on and off the job. Willingham's documented success through his seminars and programs ensures that the hands-on help in this book will bring employees and managers to a new understanding of the nature of service. In a world of automated phone systems and constantly frustrated customers, Ron Willingham provides a proven program that empowers employees to provide the superior service that people really want and deserve. "

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Title of ebook: Integrity Service: Treat Your Customers Right-Watch Your Business Grow
ISBN: 9780743281751
parent-ISBN: 9780743270274
Publisher: Free Press
Published: 10-2005
Released online for download: 10-03-2005
Author of eBook: Willingham, Ron

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Integrity Service

Treat Your Customers Right-Watch Your Business Grow

Introduction

This Book Is About Your Success

We can have one of three views in all relationships:

It's all about me.
It's all about you.
It's all about us.

The view of me is a self-focused one that's all about getting you to do what I want you to do for me. The view of you can be a sub-servient one, where I indulge you to win and myself to lose. The view of us is a win-win one, where I first give you the value you want and then allow you to return the value I want.

The last is the paradoxical Integrity Service view -- one of mutual prosperity and abundance for everyone.

Yes, this book is about your success. It's about your life and your possibilities for enjoying more of the prosperity and abundance that await your quest.

Since you're reading this, I assume that you have a strong desire for greater success in all facets of your life -- in your career, your relationships, and your personal effectiveness. I'm trusting that yo ... read full excerpt from: Integrity Service: Treat Your Customers Right-Watch Your Business Grow ebook

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