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Home > Business & Economics > HR & Personnel Mgmt > The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance-eBook

The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance

Fritz, Robert, Bodaken, Bruce

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The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance

The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and bestselling author Robert Fritz and proven in practice by coauthor Bruce Bodaken, the chairman, president, and CEO of Blue Shield of California, the book provides a dynamic technique to help people face up to reality and confront the truth in order to correct mistakes, learn from past performance, and adjust processes to build a more successful organization. Given human nature, most managers, when faced with the harsh facts of substandard performance, tend to soften the truth with their direct reports, so as not to offend or upset them. They tend to avoid mentioning mistakes, missed dates, an incomplete project, unacceptable quality of work, and the like. Then, if the problem becomes egregious, the manager may suddenly overreact with a contentious confrontation that results in little long-term behavior change. Or else the manager will try to work around the substandard performance, shifting the workload to top performers on the team rather than addressing reality directly with the person concerned. Bodaken and Fritz provide a step-by-step approach for continuous improvement, in which managers deal with performance issues early on, to help employees face the truth without being made to feel denigrated, inept, or incompetent -- which would only defeat the desired goal of improvement. Moreover, this approach also greatly enhances the manager's own career success. When managers understand and use this practice, they can produce more top performers and add from 25 to 40 percent more actual capacity to their organization. At Blue Shield of California, for example, more than one thousand managers have been trained in this approach, with impressive, measurable results, helping the company become one of the fastest-growing health care plans in the state. Other companies, all at the top of their industries, are now using MMOT with great success. As widely acclaimed author Peter Senge notes in his foreword, "This is not a book with just a bunch of 'good ideas.' It is a call to a simple but transformative practice, vital to building an organization truly worthy of people's highest achievement.

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Title of ebook: The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance
ISBN: 9780743299961
Publisher: Free Press
Internet download file size: 268 kb
Released online for download: 05-02-2006
Author of eBook: Fritz, Robert
Author of eBook: Bodaken, Bruce

The Managerial Moment of Truth

The Essential Step in Helping People Improve Performance

Preface

Truth is a tricky subject in any context. People rightly ask, what is the truth? How do we know? Are we really talking about truth or opinion? Isn't it dangerous to tell people the truth? Can they take it? Might we harm people by telling them the truth?

These are good questions, and that's why we want to clearly define the areas we are addressing before asking you to dive into a book entitled The Managerial Moment of Truth.

What do we mean by truth in this book? How can we learn to see and then communicate what is true, and do so in ways that are positive, productive, practical, helpful, and effective?

Before an ... read full excerpt from The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance ebook


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