The Leadership Moment
Nine True Stories of Triumph and Disaster and Their Lessons for Us All
Chapter One
"It's where you start your team building" argues Kranz. "The first
thing I did in establishing the team building is to look at
'co-location': I want similar people working together as an element
of a team." He grouped people across levels, and he grouped outside
contractors with inside employees. Occasionally the arrangements
violated civil service rules, but when told to conform, Kranz
invented ways around them.
Implicit comprehension was a key objective of the team building:
"You learn to use the nonverbal communication," Kranz says. "You
develop the feeling whether this guy needs a few more seconds to
work out a problem. Sometimes you'll change your polling procedures"
in surveying the controllers before taking a decision. "You're going
to come to him last, you're going to give him a few more seconds."
As a final reinforcing measure, Kranz arranged his flight teams into
their own baseball league. The flight teams then challenged the
astronaut teams on the football field. Other seasons p ... read full excerpt from: The Leadership Moment ebook
