The Knowing-Doing Gap: How Smart Companies Turn Knowledge Into Action ebook Pfeffer, Jeffrey Diesel eBooks

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Home > Business & Economics > Decision Making & Problem Solving > The Knowing-Doing Gap: How Smart Companies Turn Knowledge Into Action-eBook

The Knowing-Doing Gap: How Smart Companies Turn Knowledge Into Action

Pfeffer, Jeffrey

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The Knowing-Doing Gap: How Smart Companies Turn Knowledge Into Action

Why are there so many gaps between what firms know they should do and what they actually do? Why do so many companies fail to implement the experience and insight they've worked so hard to acquire? The Knowing-Doing Gap is the first book to confront the challenge of turning knowledge about how to improve performance into actions that produce measurable results. Jeffrey Pfeffer and Robert Sutton, well-known authors and teachers, identify the causes of the knowing-doing gap and explain how to close it. The message is clear--firms that turn knowledge into action avoid the "smart talk trap." Executives must use plans, analysis, meetings, and presentations to inspire deeds, not as substitutes for action. Companies that act on their knowledge also eliminate fear, abolish destructive internal competition, measure what matters, and promote leaders who understand the work people do in their firms. The authors use examples from dozens of firms that show how some overcome the knowing-doing gap, why others try but fail, and how still others avoid the gap in the first place. The Knowing-Doing Gap is sure to resonate with executives everywhere who struggle daily to make their firms both know and do what they know. It is a refreshingly candid, useful, and realistic guide for improving performance in today's business.

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Title of ebook: The Knowing-Doing Gap: How Smart Companies Turn Knowledge Into Action
ISBN: 9781578513154
Publisher: Harvard Business School Press
Internet download file size: 1230 kb
Pages: 336
Released online for download: 03-21-2001
Author of eBook: Pfeffer, Jeffrey
Joint Author: Sutton, Robert I.

Contents

Preface.............................................................ix Appendix: The Knowing-Doing Survey.................................265 Notes..............................................................271 Index..............................................................295 About the Authors..................................................313

Chapter One

Knowing "What" to
Do Is Not Enough

Why do so much education and training, management consulting, and business research and so many books and articles produce so little change in what managers and organizations actually do?

In 1996, more than 1,700 business books were ... read full excerpt from The Knowing-Doing Gap: How Smart Companies Turn Knowledge Into Action ebook