From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on quality and costs. Featured topics include categories of quality costs; how to make an initial cost study; activity-based costing; expected returns on quality; how to gain approval for a quality improvement program; and economic models and the cost of poor quality. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.