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Quality in Customer Service
By: Joseph M Juran , A. Blanton GodfreyImprint: McGraw-Hill
Format: Adobe Encrypted (DRM)
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From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on quality and customer service. Featured topics include considerations of quality in customer service; strategic intent; design; structure; operations; measurement and metrics; and continuous improvement. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.
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| Title of Business & Economics eBook: Quality in Customer Service | |
| Release Date: 10-15-2001 | |
| Publisher: McGraw-Hill |
This eBook download is available in the following formats:
| Parent title | Quality in Customer Service |
|---|---|
| Encrypted (DRM) | Yes |
| SKU | 9780071390712 |
| File size | 784 |
| Security | n/a |
| Printing | Not allowed |
| Copying | Not allowed |
| Read aloud | No Sys requirements Download reader |
| Devices | Samsung Tablet, Apple Ipad & Iphone, Barnes & Noble Nook, Kobo eReader, Aluratek Libre, Iliad, Nokia, Blackberry, Hanlin |
| Note | Excellent navigation features are available via Adobe such as bookmarks and a quick access table of contents. Text search is easily accessible. An Adobe DRM-protected file is different than a pdf file in that it uses Adobe DRM (Digital Rights Management) technology, which authors and publishers use to protect their content from illegal online distribution and to set certain privileges such as restrictions on copying and printing. |
