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Barnum, Carol M. Usability Testing Essentials eBook

Usability Testing Essentials

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Imprint: Morgan Kaufmann

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Do you love your mobile phone? Your MP3 player? Your e-book reader? You laptop or tablet PC? There's a reason for that. Usability.

When usability testing is part of the design and development of products, the results are better products that users want and like. You may be doing testing now or want to help your company get started, but you may not have all the tools to know how to properly prepare, test, analyze, and measure the results across a multitude of cultures, generations, and countries. And you may be facing tight budgets and short timeframes for testing. If this is your situation, this essential handbook gives you a variety of options and strategies for testing in numerous situations.

Usability Testing Essentials presents a practical, step-by-step approach to learning the entire process of planning and conducting a usability test. It also explains how to analyze and apply the results and what to do when confronted with budgetary and time restrictions. This is the ideal book for anyone involved in usability or user-centered design-from students to seasoned professionals.

*Provides comprehensive coverage of all phases of usability testing

*Fully updated four color edition features important usability topics such as international testing, persona creation, remote testing, and accessibility

*Follow-up to Usability Testing and Research (9780205315192, Longman, 2002), winner of the highest-level award from the Society for Technical Communication




*Presents a step-by-step approach to the entire process of planning and conducting a usability test--an essential component of designing usable products
*Comprehensive coverage of one of the most important skills necesary for usability and user experience practioners, and the first book of its kind to include international testing
*Follow-up to Usability Testing and Research , which won the highest-level award from the Society for Technical Communication, and is already listed among the most widely recommended books in the field.

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Title of Computers eBook: Usability Testing Essentials
Release Date: 10-15-2010
Publisher: Morgan Kaufmann

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Parent title Usability Testing Essentials
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SKU 9780123785534
File size 13472
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Usability Testing Essentials


Chapter One

Establishing the essentials

Communication equals remembering what it's like not to know. —Richard Saul Wurman

From the moment you know enough to talk about a product—any product, whether it's hardware, software, a video game, a training guide, or a website—you know too much to be able to tell if the product would be usable for a person who doesn't know what you know. As Jakob Nielsen, a strong advocate of usability in product design, puts it, "Your best guess is not good enough." That's why usability testing is essential.

With usability testing, we get to see what people actually do—what works for them, and what doesn't—not what we think they would do or even what they think they would do if they were using your product. When usability testing is a part of design and development, the knowledge we get about our users' experience supports all aspects of design and development.

This chapter presents the essentials of usability testing, which include the need to

focus on the user, not the product

start with some essential definitions:

* defining usability * defining usability testing and differentiating the two main types of testing: – formative testing – summative testing

know when to conduct small studies

know how to conduct small studies, which include:

* defining the user profile

* creating task-based scenarios

* using a think-aloud process

* making changes and testing again

know when to conduct

...

Read full excerpt from Usability Testing Essentials ebook

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