The Quality Management Sourcebook is the first in-depth international guide to the most useful material and sources of information. The authors present an overview of quality management, specific applications, an examination of particular aspects of the topic, a look at the future, and a guide to resource materials. They include over 900 citations dealing with books, journal articles, technical reports, video training materials, and software; each citation is followed by a descriptive annotation. The book includes a glossary of terms, and is indexed by name, title, and subject.