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Lasch Ph.D., Peter Radical Trust: How today's great leaders convert people to partners eBook

Radical Trust: How today's great leaders convert people to partners

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eBook Publisher: John Wiley & Sons
Imprint: John Wiley & Sons, Inc.

Format: Adobe Encrypted (DRM)


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Radical Trust produces results

"Healey brings to the forefront the importance of trust to business effectiveness in a new and fresh way. It takes the alignment of 'what we do,' 'what we say,' and 'who we are' to build trust with others. Business relationships founded on trust may be the single biggest employee retention tool available. Healey shows us how to build those kinds of relationships. Any leader would benefit from the insights he shares in Radical Trust."
-Doug McMillon, President and CEO, Sam's Club

"Healey is right on target. His book is a clear explanation of how instilling loyalty in a company becomes the differentiator in building an extraordinary culture. Having the chance to experience the loyalty factor from both sides at CiCi's Pizza, mentored by Joe Croce (featured in this book) as his employee and now in my current role as President, I know that the head of any organization will learn great lessons from Healey's work."
-Craig Moore, President, CiCi's Pizza

"Healey shows an organization how to set itself apart with service excellence, financial success, and employee loyalty. For progressive leaders who seek a comprehensive how-to, this book provides not only the framework, but also the proof that it works. Even after twenty years of experience, I learned things that will provide invaluable assistance for many more to come."
-Loriann Putzier, Principal and COO, IntegraCare Corporation

"Radical Trust is not a book of theory, but a hands-on, how-to book of practical ideas to help leaders establish radical trust that will change their relationships, their workplaces, and ultimately, their lives. Buy this book if you want to be a long-lived, successful, and well-loved leader."
-Barbara A. Glanz, author of Handle with CARE: Motivating and Retaining Employees and coauthor of The Simple Truths of Service

"Healey's model is an invaluable tool for leaders who want to harness the forward momentum that trust can bring to an organization. This book captures and describes the role that trust plays as an intrinsic value that people of all ages, genders, and cultures must have with their leaders."
-Genien Carlson, former first Vice President, Mellon Bank

"Radical Trust is entertaining reading. Healey shares his insight through useful, real-life, everyday examples. Trust is the key building block of successful leadership, and this book is your blueprint."
-Ronald L. Hrebinko, MD, Associate Professor, Urologic/Surgical Oncology,University of Pittsburgh School of Medicine

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Title of Business & Economics eBook: Radical Trust: How today's great leaders convert people to partners
Release Date: 11-09-2007
Publisher: John Wiley & Sons, Inc.

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Parent title Radical Trust: How today's great...
Encrypted (DRM) Yes
SKU 9780470187456
File size 1739
Security n/a
Printing Not allowed
Copying Not allowed
Read aloud No
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Devices Samsung Tablet, Apple Ipad & Iphone, Barnes & Noble Nook, Kobo eReader, Aluratek Libre, Iliad, Nokia, Blackberry, Hanlin
NoteExcellent navigation features are available via Adobe such as bookmarks and a quick access table of contents. Text search is easily accessible. An Adobe DRM-protected file is different than a pdf file in that it uses Adobe DRM (Digital Rights Management) technology, which authors and publishers use to protect their content from illegal online distribution and to set certain privileges such as restrictions on copying and printing.

Radical Trust: How today's great leaders convert people to partners


Chapter One

Discovering the Power of Trust

Eighteen years ago, I was standing among the vending machines, microwaves, and cigarette smoke of the break room of a manufacturing plant saying goodbye to numerous employees. George, a dapper, 45-year-old informal leader of the plant approached me to deliver a message that was one of my great life lessons. George spoke very deliberately with his Alabama drawl. He extended his hand and grasped mine firmly and warmly to say goodbye. I had just ended a one-year consulting deal to turn this company around and this was farewell.

A year prior, I had signed a contract that gave me an ownership stake and the title of general manager. An average labor cost of 19 percent of revenues was draining this 48-store retail and manufacturing business of its profits. Labor cost should have been 14 percent and that would have represented a good margin for that industry. In the span of that year, we managed to get the labor cost down to our target of 14 percent and my work there was finished.

Because of George's wisdom and the respect he had from everyone in this organization, he was a key person whom I relied on for advice. We had been through a lot of crazy times. We negotiated with the bank that was trying to pull our several hundred thousand dollar line of credit which would have thrown us into bankruptcy. We made significant changes to workflows and processes. We consolidated a few of our operations. We struggled with the low morale that resulted from stagnant wages. And we made some tough personnel changes to fix quality problems. Alth

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