This book features a business model framework that presents three new types of business model, in which 'customization', 'innovation', and 'authenticity' play an important role as solutions to the new requirements of business. The authors provide an explanation of their new models and explain how they can be used by both profit and notforprofit organizations to design an integrated strategy for organizational development, governance, IT and business processes. The result is a rigorous but very accessible guide for anyone interested in organizational development and new business strategy.