Sales force automation (SFA) involves using software to streamline all phases of the sales process, minimizing the time that sales representatives need to spend on each phase. This allows a business to use fewer sales representatives to manage their clients. At the heart of SFA is a contact management system for tracking and recording every stage in the sales process for each prospective client, from initial contact to final disposition. Many SFA applications also include insights into opportunities, territories, sales forecasts and workflow automation, quote generation, and product knowledge. Modules for Web 2.0 e-commerce and pricing are new, emerging interests in SFA.

This book is your ultimate resource for SaaS Sales Force Automation. Here you will find the most up-to-date information, analysis, background and everything you need to know.

In easy to read chapters, with extensive references and links to get you to know all there is to know about SaaS Sales Force Automation right away, covering: Sales force management system, 24SevenOffice, Amdocs, BEA Systems, BigMachines, Blackbaud, CDC Software, Centraview, CGram Software, Chordiant, CMiC, Comarch, Commence Corporation, Concursive, Consona Corporation, Convio, Customer1, EBSuite, Entellium, Epicor, Epiphany, Inc., FlexSystem, Foundation network, FrontRange Solutions, IKnowWare, IFS AB, Infor Global Solutions, Intelestream, IRIS Software, Jacada, Kayako, Lagan Technologies, LogiSense, Lynkos, Maximizer Software, Microsoft Dynamics, Mind CTI, NetSuite, Ntractive, Openda, Oracle Corporation, Paretoplatform.com, PayTracker, Pegasystems, PeopleSoft, Publishing Technology plc, Ramco Systems, Really Simple Systems, Retail IT, RightNow Technologies, Sage Group, Salesforce.com, SalesPage, SAP AG, Siebel Systems, Softline, Nsite Software (Platform as a Service), SplendidCRM, SSA Global Technologies, STN Ltd, SugarCRM, SunTec Business Solutions, SuperOffice, Syspro, Unica Corporation, Visma, WebCRM, XTuple, Zoho Office Suite, Acrobat.com, Animoto, Google Apps, BlackSpider Technologies Limited, Brightidea, Business Intelligence 2.0, Cacoo, Clam AntiVirus, CloudMe, Cloudsoft Monterey, ASUS WebStorage, Dropbox (service), Enprovia, Fatpaint, Fedena, Feng Office Community Edition, FonGenie, Freightgate, Fusemetrix, Gaikai, GetApp.com, Gigya, Google Cloud Connect, Google Docs, Google Fusion Tables, Imaginatik, Intacct, IWork.com, The Knowland Group, KnowledgeTree, League Lab, LiveChat, LivePerson, LiveProcess, LotusLive, LucidChart, MashApps, Microsoft Forefront Online Protection for Exchange, MobileMe, MVaaS, My Phone, Net-results, Nivio, Office Web Apps, Office123, Online office suite, OnLive, OTOY, Pdfvue, Postini, QuickSchools.com, ShowDocument, SlideRocket, Smartsheet, Social BI, Software as a service, Software plus services, Spigit, Syncdocs, TOA Technologies, Vindicia, Web 2.0, While You Were Out (Cloud application), Windows Phone Live, Yudu Media, 3tera, Akamai Technologies, Amazon Cloud Drive, Amazon Elastic Block Store, Amazon Elastic Compute Cloud, Amazon Simple Email Service, Amazon Web Services, Amazon.com, Aptana, Attenda, Azure Services Platform, Citrix Systems, Cloud.bg, Cloudkick, CloudShare, CloudSigma, CXense, Data Processing Iran Co., Dell, ElasticHosts, Enomaly Inc, EnStratus, EVS Broadcast Equipment, Fabasoft, GoGrid, Google, Hewlett-Packard, HP Cloud Service Automation Software, HP Enterprise Business, HP Enterprise Services, HP Information Management Software, HP IT Management Software, HP Software Division, HP Business Service Automation, Hybrid Web Cluster, IBM, Iland, Informatica, Instant-On Enterprise, Intelliquip, IQNavigator, Kaavo...and much more.

This book explains in-depth the real drivers and workings of SaaS Sales Force Automation. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of SaaS Sales Force Automation with the objectivity of experienced professionals.