Salesforce.com (NYSE: CRM) is an enterprise cloud computing company headquartered in San Francisco that distributes business software on a subscription basis. Salesforce.com hosts the applications offsite. It is best known for its Customer Relationship Management (CRM) products and, through acquisition, has expanded into the ""social enterprise arena.""

This book is your ultimate resource for Salesforce.com. Here you will find the most up-to-date information, analysis, background and everything you need to know.

In easy to read chapters, with extensive references and links to get you to know all there is to know about Salesforce.com right away, covering: Salesforce.com, 24SevenOffice, Amdocs, BEA Systems, BigMachines, Blackbaud, CDC Software, Centraview, CGram Software, Chordiant, CMiC, Comarch, Commence Corporation, Concursive, Consona Corporation, Convio, Customer1, EBSuite, Entellium, Epicor, Epiphany, Inc., Customer relationship management, Lead scoring, Abacus (GDS), Access Commerce, Account aggregation, ACT!, Association Management System, CiviCRM, Clear Enterprise, Comparison of CRM systems, Comparison of marketing workflow automation software, Constant Contact, Dolibarr, Ebase, ECRM, EngageIP, Enterprise relationship management, EpesiBIM, Field Force Automation, FonGenie, FrontAccounting, Fuzzies, GoldMine, InContact, Microsoft Dynamics CRM, MSSolve, NGenera CIM, OpenMFG, Oracle CRM, Oracle E-Business Suite, Pivotal, Pivotal CRM, Quosal, Quotewerks, SalesLogix, SAP Business One, SAP CRM, Selltis, TaskHub, TeleMagic, Tessitura (software).

This book explains in-depth the real drivers and workings of Salesforce.com. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Salesforce.com with the objectivity of experienced professionals.